Girl who dances in a cage (cagekitten) wrote,
Girl who dances in a cage
cagekitten

Yes, I kind of chewed out a customer

Unhappy customer. She booked a pole party for 15 women but only showed up with 7 women. When you book a party for more than 10 women, the flat rate does not apply and we instead charge just $35 per person. But when she showed up with only 7 women, she insisted we still give her the party at $35 per person even though that would make the price far below the flat rate we charge for 10 or less women. She also said that while everyone had fun at the party, she thought their instructor was rude. This would probably be because they arrived for their party more than 30 minutes early and walked right into the studio (ignoring the sign on the door that said we would be back in 30 minutes) and walked right into some one's private lesson and the instructor asked them to leave and come back no earlier than 15 minutes prior to the start time of their party. The instructor also would not drop the price for them when they asked for a discount because some of their girls didn't show up. So it's no wonder they didn't like her much. I think it's unlikely the instructor was rude. But she is a no nonsense woman that worked her way through college tending a college bar. She's used to handling drunk and belligerent men and putting them in their place. So it's possible that while she was not rude, she was certainly firm enough to be interpreted that way because she is accustomed to having to put people in their place when they misbehave.

I handled this in two ways, one very professional and one not so professional. Because she thought their instructor was rude, I offered the party organizer a free 1-hour lap dance and striptease lesson in my studio at her convenience for herself and any 6 of her friends. This is a $210 value -- for free!

But I also explained to her that I wasn't going to give her the refund she was requesting for two reasons, one being that the flat rate price for 10 or less women was clearly posted on our website. And the second basically said she wasn't likely to find any business that gives refunds for no-shows. This is a partial quote from the e-mail I sent her:

"If you had booked a wedding reception hall for 50 guests and only showed up with 30 guests, it's unlikely you would get a refund from them because your guests chose to not show up. If you had booked 15 tickets on a flight with an airline but only showed up with 7 girls, it's unlikely the airline would give you a refund for the girls that didn't show up. If you purchased 15 movie tickets online for a movie but only showed up with 7 people, it's unlikely the movie theatre would give you a refund because some of your friends chose not to show up. We are the same as every other business, we can't be responsible when a client agrees to a certain number of people and then doesn't keep the agreement because their friends chose not to show up. If we did, we would lose so much money we wouldn't be able to stay open. So I'm very sorry we can't issue a refund to you. And this is why we have a flat rate and why the rate is clearly posted on our website."


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I know this may have been less that professional. But she is getting a $210 lesson for free. So hopefully she can stand being put in her place a bit to get something for free that I have never ever given to anyone for free before.
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