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kitten on a cage

Why can't my computer and printer communicate?

My new printer and my computer don't always communicate well and I'm wondering if I need to return the printer (I hope not, since it is so big and heavy that I can hardly lift it).

Sometimes (not all the time) when I print, the job will go into the que but not get to the printer. I tried rebooting the printer, but it didn't help. I have to reboot the computer to get the job to print. Is the problem in my computer or my printer? I didn't have this problem with the last printer.

Also I tell the printer software to print 7 copies or 6 copies, but it always prints only 1 copy. Do I need to return my printer? Or maybe re-install the software?


This sounds like a software issue, possibly a problem with your drivers. I would look online to see if your drivers have been updated.
You should jiggle your dongle ... I just like saying that ;)